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4255 Meridian Pkwy Suite 101, Aurora, IL 60504

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Google Rating

4.7

Based on 5202 reviews

Perfect Home Services

4.7

Ginger Bulin

20:15 20 Jun 25

Theo did my yearly air conditioner maintenance and was very polite and did a great job cleaning out the inside of the unit with previous employees always stating they didn’t have a hose.

Miles Venere

17:39 20 Jun 25

We had our new unit installed in 2022 with our furnace. First year it worked great. 2022 spring into summer the ac was blowing warm air. Called a tech out and he found a leak in the evaporator coil. Changed the evaporator coil and ""fixed"" leak. 2023 summer, same issue changed the lines. 2024 same issue and fixed the leak. 2025 blowing warm air, tech said another possible leak by the compressor. I'm fed up now... I want a new unit, and I want a fix. I have a family to watch and this is horrible.

Teresa H

16:48 20 Jun 25

AC maintenance tech DeStan was thorough and knowledgeable. System running smooth and cool again. Pleasure doing business with.

Christopher Dork

03:37 20 Jun 25

My thermostat was broken as a heat dome was moving in. Tammer came right out, diagnosed the problem and repaired it in under an hour, including working around my building's older equipment and vintage charm. Highly recommended.

Ashley Wang

02:55 20 Jun 25

Technician Michael has been working hours straight for furnace repair! He is the best! Thorough, observant, and knowledgeable!We have been ViP member of perfect home for more than a decade. The best home service! Their technicians are all professional and highly skillful! Excellent service for home owners!

Gerry Cyzen

01:11 20 Jun 25

We had our AC serviced today and we are very satisfied with the good quality, value, professional and on time service of service technicians. Will recommend Perfect Home.

Victoria Kotesky

22:27 19 Jun 25

I have a very good experience with the technician Enrique Carrillo. He was vey polite, very helpful and he answered all my questions. He was very knowledgeable. , and I’m very pleased with the service.

Chandler Kelly

21:02 19 Jun 25

Excellent service. Quick and efficient. Our technician Alan was very nice and knowledgeable. Highly recommend this company. Did a great job with our AC tune up and price was amazing, only $49

Lawrence Benischek

18:23 19 Jun 25

in every case, for every service the technicians were A++++.

Erika Mcgregory

17:54 19 Jun 25

Jake Williams

15:48 19 Jun 25

Alan did an amazing job of explaining everything in great detail so that I could understand what he was seeing while doing maintenance on my ac unit!

Thomas Valenti

15:43 19 Jun 25

DeStan was great. Professional and helpful. Will use again.

Bradley Burton

13:37 19 Jun 25

Recently on 6/14/25 I had a technician come out for the $49 summer tune up as the AC hasn’t been blowing cold air. I believed it was the refrigerant as everything else had been working properly. The tech told me the unit had multiple mechanical failures and the price would be $3,000+ to fix and that I’d be better off setting up a consultation to buy a whole new unit. The tech refused to check the refrigerant until I agreed to pay $3,000+ for the new parts and charged me for the visit even though no work was actually done.On 6/18/25 I had another technician come out. He informed me the refrigerant had run out and in total would cost $250. I asked him to check the mechanical parts the previous technician said were broken and he said they were perfectly fine and there were 0 issues except for the refrigerant. I am extremely disappointed that this company would try to scam me and have filed a complaint with the BBB. DO NOT USE THEM.

Senthil Murugan Madasamy

01:11 19 Jun 25

I’ve been on their yearly maintenance plan and recently had a technician come out for routine service. During the visit, I was told that certain parts were in dangerous condition and urgently needed replacement. Pressured and short on time, I agreed to the $1,400 service.Later, I discovered that the parts cost less than $50 and the entire job took only about 30 minutes. Even more concerning, after speaking with another technician, I learned that those parts did not actually need to be replaced.I’ve reached out multiple times for clarification and have yet to receive a proper response. This experience felt misleading and unfair. I hope the company reconsiders how they approach service recommendations and improves transparency with their customers.

Aubrey J

00:42 19 Jun 25

Malcom our tech was great! Informative, nice and fixed our AC!

David Richardt

21:09 18 Jun 25

Miguel, was fantastic and very informative and knows his job well.Thank you,David Richardt

Tim Arnieri

19:04 18 Jun 25

AC was acting up and not draining properly. Miguel Rubio from PHS came out and went above and beyond in diagnosing the problem, he was here for a long time testing and going through possible issues. He figured out where the issue was and corrected it. I could not be happier with his work.

Mary Beardsley

17:59 18 Jun 25

Jeff and Alan, from Perfect Home Services, were just out to my house to service my AC. They were on time, polite, professional and informative. They answered all my questions and gave me information on how to keep my air conditioner in good running order. I am in good hands with this service.

Larry Holish

17:22 18 Jun 25

Completed the HVAC inspection in a professional manner and in accordance with the governing village code criteria. Would recommended the company and staff for work needed in the future

Brent Pfeiffer

16:18 18 Jun 25

The salesperson was great and after getting 3 other quotes, I felt this was a fair price. It wasn’t the cheapest but I had the best feeling about this group. The technicians came in and were quick and nice. Unfortunately, our install of an AC and furnace ended with us having a gas leak. When I connected perfect homes at 9pm they said they could have someone out in the morning, but in the meantime, I should contact Nicor (our gas company). Nicor was and there guy was great but did find the leak but my family was out of the house instead of getting to bed. Perfect homes did have the problem fixed in the am, but there was no mention of there mistake or the inconvenience that my family was put through. You’d think when you’re spending 5 figures on a job that something else could be done when that type of error occurs. I was most frustrated that my wife smelled the gas before the technicians left but was told that it was “normal.” I should mention that I did get an excellent response from the Salesmen when I texted about smelling gas. He walked me through things better then the perfect homes office.

Gary Gapinske

14:59 18 Jun 25

Bobby Greene

23:38 17 Jun 25

Been waiting in my home at 88 degrees for 3 hours AFTER I was told my tech would be here. Very disappointed after spending $12,000 on a furnace and AC system only to have the tech never show up and nobody to call me and let me know what’s going on.

Elizabeth Gilsdorf

19:08 17 Jun 25

Very professional, careful in the home & explained with pictures full evaluation of AC unit.

Piercarlo Ricossa

18:27 17 Jun 25

Great customer experience, Michael Sanchez performed a full A/C preventative maintenance and provided timely quotes for additional work in the future. Very professional and friendly.

Larry Johnston

17:52 17 Jun 25

NICO WAS EXCELLENT.

ANDY Stain

17:24 17 Jun 25

Very quick, clean, , and professional!

Ron Johnson

11:09 17 Jun 25

Annual AC. Tune up completed yesterday. Very thorough and detail oriented tune up. Explained all of the steps completed at the end of the inspection along with pictures. Ready for summer.

Anakaren Tyrakowski

02:18 17 Jun 25

We’ve been customers since 2018.we are part of the VIP program. We thought it was weird that every time I would be home alone and the inspector would come they would recommend to do several “fixes” but the times that my husband is was here for the inspection everything is running good.This past Tuesday we had an inspection. The guy that came smelled like a pack of cigarettes. He was here maybe 20 minutes to check the AC for the summer tuneup. When he was ready to leave he provided me the feedback. Our 3 year unit he said is on its last leg and to get a new furnace it’ll cost 15k.It seemed weird to me everything seems to be running fine but I’m not an expert. So I let the tech know I would talk to my husband to what he replied is ok you can talk to him but if the unit stops working it’ll be an extra 2k to come out and change it. He said “if it’s during the summer you guys could be okay with a couple fans but it’ll get bad if it’s during winter time so you’re looking at a 17k emergency job”This seemed very weird to both my husband and I so we got different opinions have a couple companies come out (we had to pay for it) and both of them said the unit is good, running how it’s supposed to and there is no need to do brand new unit.As a woman it is frustrating to have technicians come out and try to take advantage of the situations it is sad that when I’m here by myself they would always find something to fix but the times my husband is home they say everything is ok. We trusted this company we trusted that their techs wouldn’t try to take advantage of the fact that they are not talking to a men. I would definitely not recommend this company anymore.Update 06/16Now I have to put dates because they are playing games with us.So 06/10 perfect home services came to check the unit. That day we were told all of the above.06/13 my husband called them and they just told him here’s the email to file a complaint never offer to send a new tech or anything just gave him an email address to cancel.From 06/10 to 06/13 we had 2 different opinions on the unit that was on its last leg per perfect home services tech.Over the weekend we got a couple txt asking about our last service we complained on txt06/16 I get a phone call. this company is just washing’s their hands. They are not going to accept that their tech was wrong and they are refusing to compensate us with the money we had to spend for the other two opinions because we didn’t call to get another person to come out. When we called the 13th the lady that answered the phone didn’t even mention that we could’ve got a second opinion from another tech and just gave us an email to cancel just seems like this is their way to wash their hands.The lady that called 06/16 just said they are a family owned company and they would never take advantage of their customers. And they can’t do anything because we didn’t get a second tech to come out. She didn’t call before because they were too busy? So if their tech tells us the unit is dying and offered a crazy expensive quote and then leaves are we supposed to just take it? Or look for another opinion since obviously what the tech said and how our unit was working didn’t match

Ali Bakhareba

23:23 16 Jun 25

A professional company and the tech DeStan Turner was very professional while servicing and diagnosing the HVAC unit. He was sharing his knowledge and experience during the walkthrough.

Gerald Ramirez

22:29 16 Jun 25

Professional, quality service

Mo Lang

21:02 16 Jun 25

Niko was very professional and kind knowledgeable. I think he did a great job and would recommend him!!

Aimee Rees

19:56 16 Jun 25

My original review from awhile ago was excellent. This time was not as good. I did have good communication with one customer service person, the other ones were either unaware of the hours of operation or just plain rude. I called on a Saturday about noon, the hot water heater was not working. I also smelled gas. I was told they will be out that day. I received a text confirming an appointment. I was told the water heater is under warranty, so I would not have to pay5pm I called again, I was told that the plumber will be out after his current customer, that he had to back to the warehouse to pick up something. I got another text. I waited until 11:30pm, called again, this time the answering service told me my message will be sent at 7am to the office. Sunday I called, only to find out no plumber works for them on Sunday and their sister company plumbers are all booked up. The customer service person was the same woman I spoke to on Saturday afternoon; she was very apologetic and sent a message to someone farther up the chain. I was offered a small gift card to assist with future work. Nicor came out to check if there was a gas leak; there was, Nicor was great, very helpful.Monday. A plumber came out about 9am. Looked at the paperwork Nicor left and looked at water heater. He told me I need a gas flow valve. The part is covered, the labor is not. Labor will be 621.00. He was able to lower it for senior citizen. I was very unhappy with the customer care. I think the plumber tried to help, but one of the customer service people on Monday I spoke with told me, if I want to speak with someone about my issue and ask for a lower charge that she will put in a ticket and someone will get back to me in 24 to 72 hours. I did have the work done.6/16/25Another UpdateI had received a call from customer service, left VM. I called back a few days later .Spoke with the person who will check on warranty. I heard nothing then.Today I called to check. I was told that he tried to call me last Friday, but my VM was full, ( which it was not), and he sent an email. He said he hasn't heard from his manager about a refund, or the warranty. He said he will call and call me back, which he did. I was offered gift cards. Very unhappy with their value of the customer.

Janet Kuo

18:51 14 Jun 25

Theo was great!!! Good explanation of what he was checking. Showed me the part to be replaced. Also replaced furnace filter. Very polite and organized. Returned outdoor potted plants to their original locations perfectly!

Larry p

12:51 14 Jun 25

Service was supposed to be scheduled for morning but tech couldn't arrive to mid afternoon...he was thorough, efficient and pleasant

Shari Fields

00:12 14 Jun 25

Fixed my ceiling fan fast Did a great job I would definitely recommend this electrician

Jackie Petrocci

23:29 13 Jun 25

Isaias was very professional and efficient . Good job.

Mary D

21:57 13 Jun 25

Our technician, Christopher was friendly and knowledgeable installing our new water heater and a new spigot for our backyard. He explained everything and even put up with our annoyingly barky dogs. He explained everything he did step by step. Such a great experience

Kate Oelerich

21:28 13 Jun 25

Nico did a great job. Thank you.

Eric F

18:47 13 Jun 25

Karen Bex

17:50 13 Jun 25

Prompt, on time, knowledgeable, provided options for repairs, good communication.

Agnieszka Widelka

17:21 13 Jun 25

Amazing service as always! Highly recommended company! Thanks so much!

Miles Davenport

16:54 13 Jun 25

Don’t buy the service calls . This is biggest rip off , they charged me 15 times the cost of $25.00 dollar part to 300.00 , I bought the service calls for 150 for the tuneup check and was supposed to come back the next time to check furnace , no show . Bad people.they are bad company ,the lied about the cost was $25 for capisitor, they hung up on me when I called about being overcharged .

Dave Bartlett

16:19 13 Jun 25

Roderick McLeod

16:11 13 Jun 25

Jonathan was very professional and even did a minor fix he noticed while performing the hot water tank flush and plumbing inspection. He also provided good information/recommendations for preventing future issues. I’m happy with his service.

Jo-Nell Sieren

21:27 12 Jun 25

Destan was fantastic!! Got everything up and running with no pressure and even did our VIP tuneup after fixing our AC issue.

Adelaida Teruel

19:45 12 Jun 25

Service man was friendly and honestThanks to him

Seth Malley

19:43 12 Jun 25

Our service tech Miguel Rubio was amazing. Went above and beyond to inspect and explain. Really appreciate his work and care.

Noah Hoech

19:03 12 Jun 25

Not a fan. They did decent work, but then they tried to upsell me at absurd prices. I literally found estimates for HALF of what they wanted to charge me. Beware of fleecing 🐑

Mark Ostdiek

18:11 12 Jun 25

Josh and Francis. was very knowlegibleand personable..... Great job.

Gina Wilderspin

17:55 12 Jun 25

Mark Thompson

22:08 11 Jun 25

I contacted PHS regarding an odd sound plus a very warm PVC pipe associated with my (lest than 2 year old) Ionic ejector pump (still under warranty). Of course I was JUST about to leave town and the house gremlins showed up....again! A big thanks for the very prompt same day repair by Josh LaCour who did the dirty work and also to Francisco Castro who diagnosed the problem quickly. The cost was a bit more than expected but no comparison bids/research was done. As stated by Josh, this current pump is a newer and improved version....I guess we'll see. BTW, this is my 4th ejector pump in 20.5 years.

Val Sieben

23:39 10 Jun 25

Tariq

22:33 10 Jun 25

6/10/2025Alan Ahlgard has been my go to guy for all HVAC upgrades and maintenance for the last couple of years. He has never disappointed. He has come up with excellent suggestions on improvements to my HVAC system. Very pleased with the functioning of my system, winter and summer. Also, what I like about Alan is that he doesn’t try to oversell unnecessary accessories. Highly professional, knowledgeable, and friendly. Perfect Home Services is a great company to work with, precisely because it has people like Alan on its staff.2/25/2025I was pleased with the furnace tune-up and cleanup done by Enrique. The work was done in a very professional manner. Enrique went over the details of his measurements with me and sent me a detailed view of the furnace operation. Very courteous and friendly. Definitely happy with PHS and their staff.

Rich Brown

22:20 10 Jun 25

Miguel Rubio was personable and professional. He did the inspection throughly and offered easy to understand answers to my questions. I would welcome him back for my next service call. He even cleaned up my AC unit with a waterhose.

Daniel Lombardi

19:05 10 Jun 25

Jonathan Crague saved the day today. During a plumbing inspection for our tank less water heater he noticed our dishwasher hose was not adequately installed. We obtained a quote and he re-plumbed it and fixed our problem. Thank you!!

Brenda Bernas

18:51 10 Jun 25

Alan was awesome. He was very thorough and professional.

M Chgo

16:10 10 Jun 25

AC was not working.

SCOTT ENTLER

19:46 09 Jun 25

outstanding service . very knowledgeable

Taha Ahmed

16:58 09 Jun 25

Jonathan Crague did a great job fixing my toilet.

Bernard Lloyd

14:08 09 Jun 25

Electrical panel update over priced.

Bernard Lloyd

13:58 09 Jun 25

I had no idea that your company had merged with ABC. I was totally caught off guard. The price was excessive.

Reed Wilson

22:44 08 Jun 25

We purchased a brand new HVAC system less than three years ago to the tune of $15,000 with PHS. Since that time, I have effectively been forced to purchase their $20 per month "VIP Service" due to the amount of service visits I and/or my tenants have needed. At this point, PHS comes out several times *per quarter* on what is a *brand new* system. Multiple times they will have a tech come out, the tech will say "it's fixed," and then my tenants will tell me the next day it's not working and they have to send more techs out...While the service staff is perfectly friendly and I trust that they really are "trying to make my day Perfect," I'm truly at a loss as to how and why we continue to have issues. Every time I call to schedule yet another service, I express how frustrating it is to have this many issues with a $15,000, brand new system. They're empathetic and say that they understand, but I have yet to speak with a technician or manager who can explain to me why we continue to have consistent issues with our system.Very frustrating and not ultimately helpful. I can't recommend PHS in good faith at this point, and I would be wary of using them in the future.

Carmen Irizarry

20:51 07 Jun 25

On Monday a technician from Perfect Home Services (Keo V.) came to do the yearly checkup on my AC unit. He was very upbeat and happy and that was a pleasure to see. He told me what he planned on doing both in the basement and with the AC unit outside. Keo provided photos and what he saw in the units and offered some services that the company offers. My unit is new so it did not need anything but a check. I like that Perfect Home Services offers this maintenance program, I have someone to call in case of a problem.

Mark Peters

20:35 07 Jun 25

Perfect job the teck was very professional and very good at his job.

Matthew Mccallum

19:16 07 Jun 25

Michael was very professional knowledgeable and thorough. He did a great job!

Cheryle Racanelli

18:48 07 Jun 25

Alan was AMAZING! He was so knowledgeable and answered all of my concerns. The BEST Customer Service out there.

Palmira Guardia

17:25 07 Jun 25

Very professional and very good customer service. Miguel was detailed and explained very well.

Nicole

12:36 07 Jun 25

Friendly, prompt and knowledgeable

Tareq Abdelrahaman

03:15 07 Jun 25

Ann Olson

01:24 07 Jun 25

Very professional and excellent customer service 👏

David Stoken

19:53 06 Jun 25

Isaias from perfect Home services was very friendly and thorough with our AC clean and check inspection. In the almost 30 years that we have lived here, I would say he did the most thorough clean check inspection out of anyone. I would recommend him and use him again. He was also great with our Golden doodle. I would highly recommend using perfect home services.

Buddy Heeley

19:17 06 Jun 25

After a storm our outside lights were victims of a power surge. Alex was in and out and we will definitely be going to Perfect and hopefully Alex with any issues in the future!

Michael Devine

18:08 06 Jun 25

Great service Technician was on time and completed the work efficiently and quickly. He explained what he was going to do and quickly made the necessary repairs,

Jane Smith

11:13 06 Jun 25

Miguel showed up right on time for our annual A/C checkup. The system is only 2 years old, so we had no maintenance or performance issues. He was very personable and considerate of my home, and after he completed his inspection of my A/C system, he thoroughly explained his findings and provided guidance on how we could make the system run more efficiently with fewer potential maintenance issues. We were extremely pleased with his service and would welcome him back in our home anytime.

Debbie Murphy

22:03 05 Jun 25

DeSyan work very hard to do the most efficient job for me at my house. Explained everything in detail to me so that I could understand what was going on and where the problem stem from

Hector Anaya

21:03 05 Jun 25

Good service

William Aviles

15:51 04 Jun 25

Mr. Alon was very professional and explained what he was going to do. He did a great job and also explained what he found. I was very impressed of his knowledge.

Bernd Steinbrecher

06:03 04 Jun 25

Kadar Ajmeri

00:48 04 Jun 25

Tara McGrath

20:24 03 Jun 25

These people are terrible scammers. Their prices are always SIGNIFICANTLY more expensive than anyone else. They will also con you into joining their VIP program, which they claim is free, and then begin to charge you for it. Avoid, avoid, avoid. Do not do business with them. They are awful.

Linda Vera

16:07 03 Jun 25

Alan Ahlgard is the best technician I've had.

Ed Schaefer

23:37 02 Jun 25

Zach Olson is prompt, courteous, respectful, and highly knowledgeable and proficient. He is a true professional. Highly recommended.

Ruban Santhosh

03:06 01 Jun 25

Henry Sabina

19:52 31 May 25

great job ,company full time installers entire job done in less than 4 hours

Rick reyes

15:42 31 May 25

He told me everything he was doing.

Sue Ward

15:21 31 May 25

Frank was knowledgeable and provided excellent feedback with regard to my issue.I did not go forward with the plumbing service. PHS should be ashamed at their pricing. I was able to obtain the same service from a local plumber at a fraction of the cost.

Kerry Watkins

15:00 31 May 25

Why are they trying g to sell me a furnace when I need my A/C serviced. Then I am told it is too cool to check the freon in my system. What a waste.They did reach out and apologize and a tech came back to check the freon for no charge.

Ernestine Leibas

08:47 30 May 25

They were very very professional and knowledgeable. They answered all my questions and gave me options that will work for me financially as a senior. Thank you Perfect Homes.

karen magidow

02:58 30 May 25

Karen

22:54 29 May 25

Niko is great!

Reginald Onate

22:44 29 May 25

Miguel was very professional. He did his tune up fast and efficient. He provided great advice. Highly recommend this technician and company

Susan Volkening

19:22 29 May 25

Just had HVAC Service Technician, Theo Theodore, out from Perfect Service. He is exceptional! Very professional, knowledgeable, and kind! I had a LOT of questions and he very patiently explained everything I asked. He's a really nice guy. Very pleasant to deal with. I'll be requesting Theo in the future.Thank you Theo!

Adrienne Lane

18:29 29 May 25

Jonathan Crague communicated on his ETA and was thorough with his inspection, pricing and installation. He was very kind and professional while doing our repair.

CARL WILLECKE

18:04 29 May 25

Your technician was a well mannered professional who took care of all my needs, both present and future.

Krystn Strom

01:43 29 May 25

We were pleased with the guys' installation. The condensation line was neat and tucked away, the ac unit is pulled away from the house so it can be easily cleaned all around and on a level pad. They used drop cloths to protect my flooring. They were respectful and timely in their process. I will be using this company again for future inquiries.

Allison Breedlove

22:01 28 May 25

Joanne Trahanas

21:52 28 May 25

Corey was very informative and helped me consider. make my decisions easy.

Antonio Oceguera

18:10 28 May 25

Awesome job , great service, excellent

Patricia Hendrix

17:51 28 May 25

Air conditioner check done. Great experience. The technician was friendly and prompt.

Brian Vershay