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Perfect Home Services

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Google Rating

4.7

Based on 3897 reviews

Perfect Home Services

4.7

20:46 31 Jan 23

John diagnosed the problem quickly and did a great job of repair

01:31 31 Jan 23

21:37 30 Jan 23

Great price! $20.23 for their 2023 furace check special. Lee the Tech was very knowledgeable about many things & very thorough in his check including taking pics of my thermostat & furnace. He tried to locate my doorbell wire which was above my furnace which was helpful after I asked him.However,It was a long visit, about 1.5 hours for the check. Would be helpful if they explained how long it would take. Also, they quoted $300 to clean the blower motor which seemed high.

20:35 29 Jan 23

...and sink repair. Excellent and professional.

17:52 29 Jan 23

BEWARE OF THIS COMPANY! They will tell you that you are about to die and you must turn off your heat and that you have a crack. Oh and by the way, you can get it repaired for about 3000, oh but wait the part isn't available for 3 months but keep your heat off anyway so you better get a new furnace. You have been warned. They showed us a fake picture of a crack too with a bad date on it. Absolutely scam artists.

21:27 27 Jan 23

Prompt service. Efficient communication between the office and fold personnel. Overall pleasant experience.

Randle Rockford

18:52 26 Jan 23

Bad at return calls, also misquoted prices once they came out to repair things. I had my sink checked the man gave me quote then once they came out to fix that they found something else. Wow great job guys

15:02 26 Jan 23

Ended up getting my furnace and AC removed and replaced by Perfect. I'll say this, you need to negotiate with them, do not accept the first offer they throw at you. The first quote they gave me was $2,500 more than where we ended up. So there is a TON of wiggle room in their pricing. All of the techs that came to my house were great, they were friendly and knowledgeable. Things have not exactly gone perfectly though. After the job was done, I found 10 sharp sheet metal screws all over my driveway. I had to scan my driveway with a flood light to ensure I wouldn't end up with a punctured tire. Paying $11,500 for the job to be done, I would expect them to do a better job cleaning up after themselves. I could very easily have wound up with punctured tires. The new thermostat was supposed to come with 2 sensors but they were not included. Communication was great before I paid for the service. Now that I need an invoice and I'm trying to get the sensors, I'm not getting a response to my emails or texts.

18:40 23 Jan 23

17:51 23 Jan 23

Vernon Hammersmith

01:50 21 Jan 23

Jashawn Weaver came to our house for a furnace inspection, as we had accepted an offer from PHS to do so. While I did not ultimately have them perform Jashawn's recomendations, due to my years long relationship with another HVAC company, it was no fault of Jashawn. He was courteous, friendly, professional, knowledgable, outgoing and funny. He was particularily professional. He performed a comprehensive inspection, documenting on camera, everything he observed. He educated me about my system, and without a "hard sell", gave me a range of options and services that he could provide. He thoroughly explained the benefits of the services he could provide on site, as well as annual maintenance programs PHS could provide. I don't write a lot of reviews, and as stated, did not ultimately use the service offered...however, I feel compelled to review my experience with this amazing young man. Due to my experience with him, I will consider one of the other services that PHS offers. Even after I took a pass on todays service, Jashawn fully explained a different service I may be interested in, that came up through our conversation, and again, it was presented in a way that made me feel I was being educated, not just another hard sell. He is a real asset to your company, and deserves this recognition. Thank you for your time today, Jashawn, it was really nice to meet you.Vernon Hammersmith

23:18 20 Jan 23

Joe and Bryan were very friendly and professional! We’re very happy with their work. 😁

22:14 20 Jan 23

Professional Service

Markus Kastenmeier

20:38 20 Jan 23

Technician Anthony V. was very friendly and explained everything.

Carmen Irizarry

19:37 19 Jan 23

Good selection of appliances to choose from. The the plumbers left the space clean and answered my questions about the hot water heater. I am very satisfied with this company.

16:49 19 Jan 23

The tech was honest about furnace. He recommended I fix and not replace.

03:42 19 Jan 23

A very complete inspection and tune up of the furnace system Well document with photos.

22:08 18 Jan 23

Received excellent work

21:32 18 Jan 23

Fantastic job from Manni and Danny on 2 separate jobs. They were friendly, polite, explained everything well and extremely competent. They cleaned up after the job and all the appropriate documentation was sent in real time. Great service and I will always go to them for my future HVAC needs. Brilliant!

19:38 18 Jan 23

The gentlemen were prompt, professional and very nice to deal with. They did a great job. Highly recommend.

16:49 18 Jan 23

Got a good rate for inspection as a special. Found a gas leak that hasn’t been detected by prior company. Gave me good options for repair and followed up with sales person visit to right size new furnace option. Great experience!

03:36 18 Jan 23

02:59 18 Jan 23

Very professional, patient and just an absolute pleasure to work with! I received 3 different estimates and this one was the most knowledgable and honest out of all 3 hands down!

02:07 18 Jan 23

Anthony was very thorough in doing the tune-up on our furnace. He answered all my questions with ease. I give 5 stars to the company and giving 5 stars to Anthony Valladares as well

22:14 17 Jan 23

Chris was great!

20:44 17 Jan 23

Annual maintenance, very thorough, cleaned up, friendly and professional.

Linda Callaghan

20:16 17 Jan 23

Andrew did a great job today servicing my furnace and humidifier.Thank you!

15:46 17 Jan 23

The technician, Michael, was professional, clear and honest in the inspection.

12:31 15 Jan 23

Be alert, be cautious, don’t get pushed into a hasty expensive decision when you hear your perfect home services technician say “cracked heat exchanger!” PHS was brought in June to check out the A/C. Instead, the technician started by checking the furnaces, painted a picture of imminent danger due to carbon monoxide poisoning. We had just had the furnace checked out a few months ago. The Heat Exchanger / Imminent danger is part of this company's MO. Now don’t get me wrong, Carbon monoxide should be taken seriously, and we have CO detectors, including one very close to the furnace. But honest people would never ever use a false threat of danger to sell furnaces. Check them out on Yelp for a full run down. Save yourself unnecessary expense. Footnote to the story. Start to use furnaces in Sept. - turns out the technician had disconnected one of the furnace's inducer motors - without telling us - preventing the furnace from starting up. I'm sure this was done in the name of “safety” Oh - and the tech wrote up over $6000 worth of repairs on the furnaces and A/C's.Stay away. January update, furnaces running fine.

02:47 15 Jan 23

Service tech was excellent. Very thorough and very fast. He showed me pictures of all components. He didn't try to sell me anything, just made sure the equipment was in great working order.There was some challenge with the coordination of timing. That's the reason for 4 stars not 5. This wasn't the tech's fault. He's a pro. The dispatch team was very friendly and helpful after I called to ask about status. It would have been better if I hadn't had to call.

01:03 15 Jan 23

The tech was very timely and professional. He explained everything in detail. His efficiency was impressive. We were very pleased overall.

18:36 14 Jan 23

Great Job by the technician in finding the issues. They want WAYYYYYYYYY too much to install/repair a furnace. Their prices need to come down, by a lot.

23:45 13 Jan 23

Called Perfect for a second opinion and I am glad I did! They noted so many things different than the first company I called. They took the time to inspect everything, not just the part having a problem, in order to find the root cause. Which was lucky for me that instead of replacing one part now and having other parts fail down the road since we weren't addressing the actual problem. Very kind technicians, attentive, answered every question. I trust them to have my best interests in mind, not just make a buck.

21:27 13 Jan 23

20:42 13 Jan 23

Plumbing Inspection

20:14 13 Jan 23

18:37 13 Jan 23

Awesome service 👏 👌 👍 😀 I strongly recommend them

02:17 13 Jan 23

Kevin was very professional and provided in-depth information about maintenance for our system. He explained every detail and answered all our questions. He also educated us on how to save on yearly inspections with their monthly membership which is affordable and convenient. I am very satisfied and do highly recommend them.

01:17 12 Jan 23

23:46 11 Jan 23

Eric was professional and extremely knowledgeable. His summary of the inspection was thorough and easy to understand.

21:45 11 Jan 23

Excellent and quick service, friendly and knowledgeable technician.

19:16 11 Jan 23

18:50 11 Jan 23

Very professional and courteous. Very thorough

03:41 11 Jan 23

Zach was the absolute best! Quick check up and quick bleed of a few of my radiators. Easy peasy!

James S. Rousonelos

02:30 11 Jan 23

20:50 10 Jan 23

Jim was very professional and answered all questions when asked.

18:39 10 Jan 23

Had a new system installed by this company in early 2022. By fall of 2022 a part had gone bad(was not a good impression) however it was an actual known recall from Bryant and the company wasted no time at all to come and repair it on no time. Recently had my annual checkup and the tech was professional and polite at all times. No hidden agenda which it seems like these people always have when they come for a "free" inspection.

10:55 10 Jan 23

Very polite explained what he was doing and offered suggestions about heating systems and possible cleaning of system

03:11 10 Jan 23

Great job excellent service prompt five stars would use them. Again .Thank you

21:59 09 Jan 23

Francisco was awesome and did a great job!

21:02 09 Jan 23

17:29 08 Jan 23

David did a wonderful job on my water heater!

06:23 08 Jan 23

Jay was very knowledgeable, and went above and beyond, when doing my annual furnace tune up. Excellent service!

Patricia Conley

23:11 07 Jan 23

Dino was patient and thorough. We wil be using your services again. He had to shut off our furnace because it was leaking, but had a team out within an hour. The installation of a new furnace began at10 am the next day. (Saturday). One cold night was all we had to deal with thanks to their rapid response. Thanks Dino!!

18:38 07 Jan 23

Great service! Tech was very friendly and thorough.

04:05 07 Jan 23

Angelo was on time personal and professional. He came on time and got straight to business. My man went straight beast mode got my second system firing on all cylinders better faster & harder than ever before.

Malathi Kashyap

00:46 07 Jan 23

Barbara Schumacher

21:15 06 Jan 23

Mike was great! He called before he came, went right to work and did a great job! Very pleased!

20:24 06 Jan 23

After agreeing for one price for everything and I was happy, I get a bill for a differnet amount which was more. then if i want to go see my original document it is a link to their page which represents the new total. I was given no original bill information just that link. when calling to try and fix this mistake i was met with "This is what you signed" no it is not!

19:54 06 Jan 23

Technician was great. Called to give me his ETA. He was super friendly, clean and efficient. He explained what he did and what needed maintenance (thankfully only a new filter).As an added plus, he liked dogs!

16:08 06 Jan 23

Steffan and Joe were on time and worked efficiently. As always Perfect Home Service employees are courteous, informative, and through.

03:11 06 Jan 23

We always call Perfect Home Services when we need something! They are trustworthy reliable and quick! Yolanda was our technician today and she did an amazing job with explaining everything and getting the job done quickly and efficiently. Thanks for everything! You have a lifelong client from us

Victoria Gurnack

23:23 05 Jan 23

Done in a very timely manner.

22:37 05 Jan 23

A thorough inspection of the furnace. Professional and friendly.

19:08 05 Jan 23

Great service, they were professional and explained everything they were going to do while working.

20:48 04 Jan 23

Jim was beyond phenomenal :: very considerate, knowledgeable, and kind.Thank you so very much for a great Perfect Home Services 1st time experience!! 😉

Holly Deitchman

20:12 04 Jan 23

Perfect Home Services is so good to us. They installed a new system for us this fall and they came back today to do some minor adjustments to make it run as smooth as possible. Great service and great technicians.

12:54 04 Jan 23

12:49 04 Jan 23

19:12 03 Jan 23

Always an excellent and above board experience. Perfect Home is proactive and just flat out dependable. Will continue to use.

18:28 02 Jan 23

Professional. Courteous. Determined.

Ignacio Gutierrez

20:00 31 Dec 22

Always professional and reasonable pricing. Very courteous and acceptional knowledge of the business

19:36 31 Dec 22

Furnace decided to die after the intense cold last week. Woke up yesterday and it wasn’t running. Called PHS yesterday around 11am, tech was there by 3pm. Diagnosed it as needing to be replaced, had the sales consult to our house by 6pm and the new furnace picked out by 7:30pm. Install came at 8am this morning, and they were out by 12:30pm.Everyone was extremely professional. No one pressured us or took advantage of our lack of knowledge.Furnace is running better than ever, improved air movement and also took care of some AC repairs that weren’t up to par.Would definitely recommend.

Mary Konstantopoulos

15:34 31 Dec 22

Very good customer service they explain everything clearly where you can understand. Very friendly and efficient.

15:06 31 Dec 22

Robert was professional and super pleasant. The company itself is excellent….pleasant, fast service, reminder texts, etc. just very satisfied. Thank you.

Adelaida Vilchis

02:55 31 Dec 22

Jose was great. Provided us with all our options, and repaired our leak fast. He was very professional and showed us step by step what he was going to do. Very happy with our services. Will definitely call them back in any future repairs.

00:12 31 Dec 22

Very good response time and great technicians!

15:56 29 Dec 22

03:04 29 Dec 22

Very professional. Mr Smith, the tech was very knowledgeable and took the time to describe each & every issue with the Furnace system

Orthria Washington

02:05 28 Dec 22

Adrain was professional and pleasant, he was very good at educating me as far as the furnace is concerned I would highly recommend him and the company to my friends and prefer to keep him as my HVAC SPECIALIST

00:04 28 Dec 22

I am very happy with the service I received. The technicians explained everything and ensured everything was working properly. They were very prompt and prepared when they arrived. They were very courteous and were diligent in observing all COVID precautions.

21:13 27 Dec 22

The guys from perfect did a great job. They all talk positively about their employer

20:15 27 Dec 22

Perfect Home Services came out to my house within hours when my heat went out on Christmas. Their technicians and reps were knowledgeable and explained my options and guided me through the whole process. Their installers were fast, professional, and even cleaned up the area when they were through. An overall great experience.

Pete Viramontes

16:34 27 Dec 22

Perfect Home services performed my annual furnace maintenance check! Tech was very thorough and explained process and what he was doing. He was very professional with his service

01:25 27 Dec 22

Detailed on finding out the problem, completed an overview of the entire system and restored my heat, definitely did not feel I was taken advantage. Very impressed.

Cherlyne Cheatam

00:36 27 Dec 22

They replaced two furnances at my home, good job, professional completed, timely manner, friendly respectful staff and clean up well afterwards. I might have been disappointed about trying to get a plumber out, that never happened. But Jeremy and his coworkers are welcome at my home.

22:59 26 Dec 22

Beverly J Gulley

01:47 25 Dec 22

Great service!

21:41 24 Dec 22

We woke up 2 days before Christmas and our furnace wasn’t working with temps below zero and a blizzard. They had a tech on his way within an hour who told us our furnace was shot. They sent a consultant a few hours later who set us up for an installation the following morning. The install techs were here early on Christmas Eve morning and did an amazing job getting everything done. We are extremely happy and impressed with how kind and efficient everyone we dealt with was! Thank you all so much!! You literally saved our Christmas!

20:21 24 Dec 22

Called 1pm on 12/23 set and appt for 5-7pm the same evening. At 5:55pm got a call from the driver saying he’d arrive within the hour. At 7:20pm I had to call their dispatch back to find out their guy “got a flat tire” and would not be coming. They rescheduled us for the next morning 12/24 8-10am. Again no one showed. Had to call them multiple times before I found someone who said they will not arrive before noon & will call 30 min ahead. Here we sit at 2:20pm. Still no one.DO NOT USE THIS PLUMBER. UNRELIABLE! NO SHOW TWICE!!

19:29 24 Dec 22

The plumbers were awesome. They fixed my plumbing for my water heater when they were only there to handle the humidifier. Thank you!!!!!

11:29 24 Dec 22

Our furnace wasn’t heating properly on a negative 20 day and they came out the same day and got it up and running!

04:21 24 Dec 22

03:04 24 Dec 22

Kurtis took time to visit us in the evening to help us trouble shoot our boiler issue. We purchased said boiler from Perfect Home Services and wow, we were blown away by his professionalism, expertise and overall outstanding demeanor. Myself, and all my family are very grateful indeed to Kurtis who solved our problem, he is an asset to your company. Thank you, and it was a pleasure to meet you.

FELIX RODRIGUEZ

03:00 24 Dec 22

Brandon M. Was great, on time, professional, and informative. Great job.

01:46 24 Dec 22

Rich is a seasoned plumber, who really knows his trade. He went above and beyond to make sure everything worked perfectly. Even making repairs to older issues.,I would highly recommend using Rich as your plumber! He had to go to the store 2x because his truck wasn’t fully stocked. That’s the company’s fault not his..

23:09 23 Dec 22

Had PHS install a complete HVAC system. They didn't know how to configure my ecobee. They didn't explain how to switch between dehumidifier and humidifier. Apparently the manual says I can only have one configured at a time. Docking another star because it's winter and the humidity has not increased. I had a friend inspect it and he showed me that the water valve was left closed. It was a simple fix, but I am extremely annoyed. Also, the humidifier and the flex ducts were not mounted on the ceiling even though the technician said that's what he would do. Supposedly the model they gave him or the parts were not there to do this mounting. I came back and it looked like this mess. Needless to say I went along with it because he had already done the work. I now have less room to walk around this space. However, I don't even know if my system is working properly. The dehumidifier has a power LED screen, but my humidifier does not. They did not install the control panel. Ecobee thermostat doesn't tell me it's working either. Also, I don't know if my UV is working properly. I am supposed to take their word for it. They said the only way to know is to open it back up and see. I would expect a system to have at least a basic status light indicator. Overall, I am not confident my system works for what I paid $. It is not entirely PHS fault, but the integration of products and the products they choose. if you sell me a system and things are unclear if the system is functioning properly, please make things more intuitive. I have to check my humidity readings to see if anything is working. I am reactive and not proactive because the system is not intuitive.

19:08 23 Dec 22

18:25 23 Dec 22

Great guys who have come out. Appreciate it.

15:40 23 Dec 22

Furnace is 2 months old, we have had technicians out 3 times already to work on it because it doesn't work correctly. Last night was -25°f and the furnace didn't work, temp in house was 50°, I called and they didn't send anyone out until the next day. Then it was, once again, a different technician. This is now the 4th different technician, I'm sure they are all good but every time they waste 45 minutes trying to figure out what the guy before did, what a joke. I wouldn't recommend this company at this point as I am very unhappy with this situation.

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