Frequently Asked Questions

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Have questions? We’ve got answers.

Have questions about heating, cooling, or plumbing? Perfect Home Services is here to help. Take a look at the answers some of the questions we get asked most often. Still have questions? Give us a call.

  • All FAQs
  • About PHS
  • Cooling
  • Heating
  • Sewer

Are you licensed and insured?

We’re fully bonded, licensed & insured; offering you peace of mind.

In Illinois, you technically don’t need a license to work on heating or cooling equipment. Anyone who wants to cut corners can hire technicians who may not be qualified.

For plumbing, you must be licensed. Our techs that go out to your house are either fully-licensed with the State of Illinois or they’re under our Master Plumber license as apprentices. We’ll be happy to furnish documents to prove we’re licensed.

We think it’s important to make sure the people who work on your home’s heating & cooling or plumbing system have met our rigorous standards that we uphold every day we’re in operation. That’s why major brands are happy to work with us.

Can I pick up parts or just a unit without service or installation from Perfect Home Services?

Perfect Home Services is not a supply house.

We do not offer things such as piping, fittings, replacement parts & units. But, if you’re looking to get any sort of repair, service or installation completed by Perfect Home Services, we do source the correct parts/units needed so we can effectively complete the job.

Outside of our air filter replacements for various systems, we just do not sell anything such as what was listed above direct to the public.

Can I rent equipment from Perfect Home Services?

Sorry, we do not offer any sort of rental equipment.

Any equipment we have is only authorized to be used by Perfect Home Services technicians.

Can you do trenchless sewer repair?

Sorry, we do not do trenchless sewer repair at this time. We can, however, do any other types of sewer repairs.

Can you give me a quote over the phone?

Each job is 100% unique and as a result of this, we’ll mostly likely have to see whatever it is you need replaced, repaired or serviced. We strive to not disappoint our amazing customers which is why we don’t give quotes over the phone, as the quote amount will vary drastically from job to job.

For instance, toilet repair, we’d need to know very specific measurements to grasp how much it would be.

Is it leaking? Does it not flush right? Does it keep filling up with water without stopping? Does it make weird noises?

All of this is taken into account before we can accurately give any sort of quote. Which is exactly why we offer free estimates/quotes when we perform the needed repairs.

Do you offer emergency service?

Absolutely.

We’re available 24 hours a day, 7 days a week, 365 days a year, making sure you have someone to turn to no matter when trouble strikes.

Do you offer free estimates?

We want to make sure you understand exactly what you should expect to pay when you schedule service. That’s why we offer free estimates when you go forward with work. Said more simply, if we come out to your home and there’s no work performed, we do charge a service charge to cover costs to get to your home.

If we do end up performing any work, this service fee is waived.

Do you offer warranties?

We’re confident in our ability to provide the best possible service. That’s why we offer an industry-leading, all-inclusive 10-Year Parts and Labor warranty. When we install a heating or cooling system, you can be sure you won’t have to pay a single penny for any repair services for the first 10 years!  We also offer different warranties for different repairs, to be sure of a warranty, ask the technician when he’s at your home and they’ll be happy to help.

Do you repair or replace baseboard or boiler heating systems?

Sorry, but we do not work on or replace boiler systems at this time. Just as we do not service boiler systems, we also do not service heating components of a boiler system such baseboard heaters.

Do you repair or sell household appliances?

Appliances such as stoves, refrigerators, washing machines, dishwashers are all examples of appliances that we can either help hook up or repair existing lines for.

When speaking of the appliances themselves, we do not sell or service any sort of appliance such as the ones listed above.

Do you service the city of Chicago?

Unfortunately, we do not service the city of Chicago at this time.

Do you service window A/C units?

Window A/C units, such as those readily bought at a retail store, we do not service. Often times these units are very hard to repair and/or do not have the replacement parts needed to fix a unit.

Do you work on A/C or heating for a car?

We do not work on any other A/C or heating systems and/or units that are in any sort of automobile, car, RV, truck or recreational vehicle.

Every contractor promises great service. How do I know you can deliver on that promise?

You don’t have to take our word for it. Our former customers are happy to let you know why you should choose our company.

We’ve managed to stay in business for two and a half decades and counting because we always do right by our customers. As part of the community, we always strive to treat our neighbors with the respect they deserve.

I need service, but I don’t think I can afford it. Is there anything you can do?

We believe everyone deserves to be comfortable in their home. That’s why we offer a wide range of financing options for qualified individuals. We also regularly offer coupons and deals.

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