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ABC 7 News interview with Kyle Rivera

Interview with ABC 7 News

January 31, 2019

Checking the effectiveness of an air conditioning unit

Should I Repair or Replace My AC?
June 4, 2025

An air conditioner being worked on outside a home

Why Is My Air Conditioner Running But Not Cooling The House?
May 8, 2025

Flushing a water heater with a hose

How Long Does a Water Heater Last?
April 10, 2025

Cutting wires for a small electrical box in a home

How to Troubleshoot Common Electrical Issues in Your Home
March 13, 2025

Adjusting a thermostat temp

What Does Hold Mean on a Thermostat?
February 13, 2025

Checking electrical components

Home Electrical Inspection Checklist
January 6, 2025

A home electrical panel

What Is An Electrical Panel?
December 12, 2024

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Google Rating
4.7
Based on 5184 reviews
Perfect Home Services
Perfect Home Services
4.7
Janet Kuo
Janet Kuo
18:51 14 Jun 25
Theo was great!!! Good explanation of what he was checking. Showed me the part to be replaced. Also replaced furnace filter. Very polite and organized. Returned outdoor potted plants to their original locations perfectly!
Larry p
Larry p
12:51 14 Jun 25
Service was supposed to be scheduled for morning but tech couldn't arrive to mid afternoon...he was thorough, efficient and pleasant
Anakaren Tyrakowski
Anakaren Tyrakowski
01:18 14 Jun 25
We’ve been customers since 2018.we are part of the VIP program. We thought it was weird that every time I would be home alone and the inspector would come they would recommend to do several “fixes” but the times that my husband is was here for the inspection everything is running good.This past Tuesday we had an inspection. The guy that came smelled like a pack of cigarettes. He was here maybe 20 minutes to check the AC for the summer tuneup. When he was ready to leave he provided me the feedback. Our 3 year unit he said is on its last leg and to get a new furnace it’ll cost 15k.It seemed weird to me everything seems to be running fine but I’m not an expert. So I let the tech know I would talk to my husband to what he replied is ok you can talk to him but if the unit stops working it’ll be an extra 2k to come out and change it. He said “if it’s during the summer you guys could be okay with a couple fans but it’ll get bad if it’s during winter time so you’re looking at a 17k emergency job”This seemed very weird to both my husband and I so we got different opinions have a couple companies come out (we had to pay for it) and both of them said the unit is good, running how it’s supposed to and there is no need to do brand new unit.As a woman it is frustrating to have technicians come out and try to take advantage of the situations it is sad that when I’m here by myself they would always find something to fix but the times my husband is home they say everything is ok. We trusted this company we trusted that their techs wouldn’t try to take advantage of the fact that they are not talking to a men. I would definitely not recommend this company anymore.
Shari Fields
Shari Fields
00:12 14 Jun 25
Fixed my ceiling fan fast Did a great job I would definitely recommend this electrician
Jackie Petrocci
Jackie Petrocci
23:29 13 Jun 25
Isaias was very professional and efficient . Good job.
Mary D
Mary D
21:57 13 Jun 25
Our technician, Christopher was friendly and knowledgeable installing our new water heater and a new spigot for our backyard. He explained everything and even put up with our annoyingly barky dogs. He explained everything he did step by step. Such a great experience
Kate Oelerich
Kate Oelerich
21:28 13 Jun 25
Nico did a great job. Thank you.
Eric F
Eric F
18:47 13 Jun 25
Karen Bex
Karen Bex
17:50 13 Jun 25
Prompt, on time, knowledgeable, provided options for repairs, good communication.
Agnieszka Widelka
Agnieszka Widelka
17:21 13 Jun 25
Amazing service as always! Highly recommended company! Thanks so much!
Miles Davenport
Miles Davenport
16:54 13 Jun 25
Don’t buy the service calls . This is biggest rip off , they charged me 15 times the cost of $25.00 dollar part to 300.00 , I bought the service calls for 150 for the tuneup check and was supposed to come back the next time to check furnace , no show . Bad people.they are bad company ,the lied about the cost was $25 for capisitor, they hung up on me when I called about being overcharged .
Dave Bartlett
Dave Bartlett
16:19 13 Jun 25
Roderick McLeod
Roderick McLeod
16:11 13 Jun 25
Jonathan was very professional and even did a minor fix he noticed while performing the hot water tank flush and plumbing inspection. He also provided good information/recommendations for preventing future issues. I’m happy with his service.
Jo-Nell Sieren
Jo-Nell Sieren
21:27 12 Jun 25
Destan was fantastic!! Got everything up and running with no pressure and even did our VIP tuneup after fixing our AC issue.
Adelaida Teruel
Adelaida Teruel
19:45 12 Jun 25
Service man was friendly and honestThanks to him
Seth Malley
Seth Malley
19:43 12 Jun 25
Our service tech Miguel Rubio was amazing. Went above and beyond to inspect and explain. Really appreciate his work and care.
Noah Hoech
Noah Hoech
19:03 12 Jun 25
Not a fan. They did decent work, but then they tried to upsell me at absurd prices. I literally found estimates for HALF of what they wanted to charge me. Beware of fleecing 🐑
Mark Ostdiek
Mark Ostdiek
18:11 12 Jun 25
Josh and Francis. was very knowlegibleand personable..... Great job.
Gina Wilderspin
Gina Wilderspin
17:55 12 Jun 25
Mark Thompson
Mark Thompson
22:08 11 Jun 25
I contacted PHS regarding an odd sound plus a very warm PVC pipe associated with my (lest than 2 year old) Ionic ejector pump (still under warranty). Of course I was JUST about to leave town and the house gremlins showed up....again! A big thanks for the very prompt same day repair by Josh LaCour who did the dirty work and also to Francisco Castro who diagnosed the problem quickly. The cost was a bit more than expected but no comparison bids/research was done. As stated by Josh, this current pump is a newer and improved version....I guess we'll see. BTW, this is my 4th ejector pump in 20.5 years.
Val Sieben
Val Sieben
23:39 10 Jun 25
Tariq
Tariq
22:33 10 Jun 25
6/10/2025Alan Ahlgard has been my go to guy for all HVAC upgrades and maintenance for the last couple of years. He has never disappointed. He has come up with excellent suggestions on improvements to my HVAC system. Very pleased with the functioning of my system, winter and summer. Also, what I like about Alan is that he doesn’t try to oversell unnecessary accessories. Highly professional, knowledgeable, and friendly. Perfect Home Services is a great company to work with, precisely because it has people like Alan on its staff.2/25/2025I was pleased with the furnace tune-up and cleanup done by Enrique. The work was done in a very professional manner. Enrique went over the details of his measurements with me and sent me a detailed view of the furnace operation. Very courteous and friendly. Definitely happy with PHS and their staff.
Rich Brown
Rich Brown
22:20 10 Jun 25
Miguel Rubio was personable and professional. He did the inspection throughly and offered easy to understand answers to my questions. I would welcome him back for my next service call. He even cleaned up my AC unit with a waterhose.
edward Maslowski
edward Maslowski
20:34 10 Jun 25
I had my annual air conditioning check-up today. Niko came on time, performed the tune-up by checking all susceptible parts. He reviewed his findings and make recommendations for upgrades. He was very professional and not pushy. Great Service again from Perfect Home Services.
Daniel Lombardi
Daniel Lombardi
19:05 10 Jun 25
Jonathan Crague saved the day today. During a plumbing inspection for our tank less water heater he noticed our dishwasher hose was not adequately installed. We obtained a quote and he re-plumbed it and fixed our problem. Thank you!!
Brenda Bernas
Brenda Bernas
18:51 10 Jun 25
Alan was awesome. He was very thorough and professional.
M Chgo
M Chgo
16:10 10 Jun 25
AC was not working.
SCOTT ENTLER
SCOTT ENTLER
19:46 09 Jun 25
outstanding service . very knowledgeable
Taha Ahmed
Taha Ahmed
16:58 09 Jun 25
Jonathan Crague did a great job fixing my toilet.
Bernard Lloyd
Bernard Lloyd
14:08 09 Jun 25
Electrical panel update over priced.
Bernard Lloyd
Bernard Lloyd
13:58 09 Jun 25
I had no idea that your company had merged with ABC. I was totally caught off guard. The price was excessive.
Reed Wilson
Reed Wilson
22:44 08 Jun 25
We purchased a brand new HVAC system less than three years ago to the tune of $15,000 with PHS. Since that time, I have effectively been forced to purchase their $20 per month "VIP Service" due to the amount of service visits I and/or my tenants have needed. At this point, PHS comes out several times *per quarter* on what is a *brand new* system. Multiple times they will have a tech come out, the tech will say "it's fixed," and then my tenants will tell me the next day it's not working and they have to send more techs out...While the service staff is perfectly friendly and I trust that they really are "trying to make my day Perfect," I'm truly at a loss as to how and why we continue to have issues. Every time I call to schedule yet another service, I express how frustrating it is to have this many issues with a $15,000, brand new system. They're empathetic and say that they understand, but I have yet to speak with a technician or manager who can explain to me why we continue to have consistent issues with our system.Very frustrating and not ultimately helpful. I can't recommend PHS in good faith at this point, and I would be wary of using them in the future.
Carmen Irizarry
Carmen Irizarry
20:51 07 Jun 25
On Monday a technician from Perfect Home Services (Keo V.) came to do the yearly checkup on my AC unit. He was very upbeat and happy and that was a pleasure to see. He told me what he planned on doing both in the basement and with the AC unit outside. Keo provided photos and what he saw in the units and offered some services that the company offers. My unit is new so it did not need anything but a check. I like that Perfect Home Services offers this maintenance program, I have someone to call in case of a problem.
Mark Peters
Mark Peters
20:35 07 Jun 25
Perfect job the teck was very professional and very good at his job.
Matthew Mccallum
Matthew Mccallum
19:16 07 Jun 25
Michael was very professional knowledgeable and thorough. He did a great job!
Cheryle Racanelli
Cheryle Racanelli
18:48 07 Jun 25
Alan was AMAZING! He was so knowledgeable and answered all of my concerns. The BEST Customer Service out there.
Palmira Guardia
Palmira Guardia
17:25 07 Jun 25
Very professional and very good customer service. Miguel was detailed and explained very well.
Nicole
Nicole
12:36 07 Jun 25
Friendly, prompt and knowledgeable
Tareq Abdelrahaman
Tareq Abdelrahaman
03:15 07 Jun 25
Ann Olson
Ann Olson
01:24 07 Jun 25
Very professional and excellent customer service 👏
David Stoken
David Stoken
19:53 06 Jun 25
Isaias from perfect Home services was very friendly and thorough with our AC clean and check inspection. In the almost 30 years that we have lived here, I would say he did the most thorough clean check inspection out of anyone. I would recommend him and use him again. He was also great with our Golden doodle. I would highly recommend using perfect home services.
Buddy Heeley
Buddy Heeley
19:17 06 Jun 25
After a storm our outside lights were victims of a power surge. Alex was in and out and we will definitely be going to Perfect and hopefully Alex with any issues in the future!
Michael Devine
Michael Devine
18:08 06 Jun 25
Great service Technician was on time and completed the work efficiently and quickly. He explained what he was going to do and quickly made the necessary repairs,
Jane Smith
Jane Smith
11:13 06 Jun 25
Miguel showed up right on time for our annual A/C checkup. The system is only 2 years old, so we had no maintenance or performance issues. He was very personable and considerate of my home, and after he completed his inspection of my A/C system, he thoroughly explained his findings and provided guidance on how we could make the system run more efficiently with fewer potential maintenance issues. We were extremely pleased with his service and would welcome him back in our home anytime.
Debbie Murphy
Debbie Murphy
22:03 05 Jun 25
DeSyan work very hard to do the most efficient job for me at my house. Explained everything in detail to me so that I could understand what was going on and where the problem stem from
Hector Anaya
Hector Anaya
21:03 05 Jun 25
Good service
William Aviles
William Aviles
15:51 04 Jun 25
Mr. Alon was very professional and explained what he was going to do. He did a great job and also explained what he found. I was very impressed of his knowledge.
Bernd Steinbrecher
Bernd Steinbrecher
06:03 04 Jun 25
Kadar Ajmeri
Kadar Ajmeri
00:48 04 Jun 25
Tara McGrath
Tara McGrath
20:24 03 Jun 25
These people are terrible scammers. Their prices are always SIGNIFICANTLY more expensive than anyone else. They will also con you into joining their VIP program, which they claim is free, and then begin to charge you for it. Avoid, avoid, avoid. Do not do business with them. They are awful.
Linda Vera
Linda Vera
16:07 03 Jun 25
Alan Ahlgard is the best technician I've had.
Ed Schaefer
Ed Schaefer
23:37 02 Jun 25
Zach Olson is prompt, courteous, respectful, and highly knowledgeable and proficient. He is a true professional. Highly recommended.
Aimee Rees
Aimee Rees
17:19 02 Jun 25
This is from the most recent visit. The tech Zach was Excellent, he explained everything. Honestly the company they had bought out, that originally put in the heating/cooling had given me great warrantee for things and Zach saw that and followed through on what was left of the previous business warranty. Very happy with the tech.It did take a bit of time to be able to reach the company, but it was a very busy time for the air conditioner guys.5 stars for the tech.UPDATE. 6/2/25. My original review I will not change. This time was not as good. I did have good communication with one customer service person, the other ones were either unaware of the hours of operation or just plain rude. I called on a Saturday about noon, the hot water heater was not working. I also smelled gas. I was told they will be out that day. I received a text confirming an appointment. I was told the water heater is under warranty, so I would not have to pay5pm I called again, I was told that the plumber will be out after his current customer, that he had to back to the warehouse to pick up something. I got another text. I waited until 11:30pm, called again, this time the answering service told me my message will be sent at 7am to the office. Sunday I called, only to find out no plumber works for them on Sunday and their sister company plumbers are all booked up. The customer service person was the same woman I spoke to on Saturday afternoon; she was very apologetic and sent a message to someone farther up the chain. I was offered a small gift card to assist with future work. Nicor came out to check if there was a gas leak; there was, Nicor was great, very helpful.Monday. A plumber came out about 9am. Looked at the paperwork Nicor left and looked at water heater. He told me I need a gas flow valve. The part is covered, the labor is not. Labor will be 621.00. He was able to lower it for senior citizen. I was very unhappy with the customer care. I think the plumber tried to help, but one of the customer service people on Monday I spoke with told me, if I want to speak with someone about my issue and ask for a lower charge that she will put in a ticket and someone will get back to me in 24 to 72 hours. I did have the work done.Hopefully I won't need anything else anytime soon.
Ruban Santhosh
Ruban Santhosh
03:06 01 Jun 25
Henry Sabina
Henry Sabina
19:52 31 May 25
great job ,company full time installers entire job done in less than 4 hours
Rick reyes
Rick reyes
15:42 31 May 25
He told me everything he was doing.
Sue Ward
Sue Ward
15:21 31 May 25
Frank was knowledgeable and provided excellent feedback with regard to my issue.I did not go forward with the plumbing service. PHS should be ashamed at their pricing. I was able to obtain the same service from a local plumber at a fraction of the cost.
Kerry Watkins
Kerry Watkins
15:00 31 May 25
Why are they trying g to sell me a furnace when I need my A/C serviced. Then I am told it is too cool to check the freon in my system. What a waste.They did reach out and apologize and a tech came back to check the freon for no charge.
Ernestine Leibas
Ernestine Leibas
08:47 30 May 25
They were very very professional and knowledgeable. They answered all my questions and gave me options that will work for me financially as a senior. Thank you Perfect Homes.
karen magidow
karen magidow
02:58 30 May 25
Karen
Karen
22:54 29 May 25
Niko is great!
Reginald Onate
Reginald Onate
22:44 29 May 25
Miguel was very professional. He did his tune up fast and efficient. He provided great advice. Highly recommend this technician and company
Susan Volkening
Susan Volkening
19:22 29 May 25
Just had HVAC Service Technician, Theo Theodore, out from Perfect Service. He is exceptional! Very professional, knowledgeable, and kind! I had a LOT of questions and he very patiently explained everything I asked. He's a really nice guy. Very pleasant to deal with. I'll be requesting Theo in the future.Thank you Theo!
Adrienne Lane
Adrienne Lane
18:29 29 May 25
Jonathan Crague communicated on his ETA and was thorough with his inspection, pricing and installation. He was very kind and professional while doing our repair.
CARL WILLECKE
CARL WILLECKE
18:04 29 May 25
Your technician was a well mannered professional who took care of all my needs, both present and future.
Krystn Strom
Krystn Strom
01:43 29 May 25
We were pleased with the guys' installation. The condensation line was neat and tucked away, the ac unit is pulled away from the house so it can be easily cleaned all around and on a level pad. They used drop cloths to protect my flooring. They were respectful and timely in their process. I will be using this company again for future inquiries.
Allison Breedlove
Allison Breedlove
22:01 28 May 25
Joanne Trahanas
Joanne Trahanas
21:52 28 May 25
Corey was very informative and helped me consider. make my decisions easy.
Antonio Oceguera
Antonio Oceguera
18:10 28 May 25
Awesome job , great service, excellent
Patricia Hendrix
Patricia Hendrix
17:51 28 May 25
Air conditioner check done. Great experience. The technician was friendly and prompt.
Brian Vershay
Brian Vershay
14:37 28 May 25
StateSpan LLC
StateSpan LLC
04:28 28 May 25
What a rip off! Never again
Joan Klaveter
Joan Klaveter
16:26 27 May 25
I called Perfect Home Services for service with no major plumbing issues at the time. Francisco Castro performed maintenance on my hot water heater. He flushed my hot water heater tank. The water in my bathroom shower was not at my desired temperature so he adjusted the shower valve delta scold proof setting to raise the temperature of the water. The services were performed efficiently and timely. He also checked a few plumbing issues to my satisfaction. He answered several plumbing questions I asked. Castro is very knowledgeable in his field and is a very personable individual. I will request that he perform my next service.
Gigi Statler
Gigi Statler
15:41 27 May 25
The three gentleman that came out to put in my new complete HVAC did a good job. However the gentleman who came out to tune up my furnace dismantled it and held me hostage to purchase a new one, as I could no longer use the one i had. Being disabled I was not able to go and see what he was telling me was real.
Paul Vix
Paul Vix
13:56 27 May 25
Was very polite in answering any questions I had and did a thorough job in checking out my furnace and A/C.
Bruce Fairbanks
Bruce Fairbanks
13:44 27 May 25
The experience was great as always. Perfect home solutions are what there motto says Perfect. The tech was very kind & very thorough with his inspection & job. I was visiting with him the whole time nice guy.. Your guys installed our new units 2 years ago and did a first class job & that goes for there inspections as well.. There’s nothing more I can add to that.. Thank you very much.
Patricia Merryweather
Patricia Merryweather
18:39 26 May 25
I contacted PHS FOR A ROCKING TOILET repair. They don’t provide a window for the technician appointment, only a day. The plumbers came at 1:30, quoted me $2000, but then reduced it to $1800 with a senior discount. I may be elderly but I’m not stupid. They performed the work because I wanted it fixed and did not want to pay the service call and not get work performed, I feel this was a HUGE RIPOFF and I was taken advantage of. I had 2 other repairs scheduled but will NEVER use phs again. Steer clear!
Steve M
Steve M
14:43 26 May 25
Mark was very nice. He was very professional and answered all the questions we had and gave us great information on our HVAC. Would highly recommend them
Kenneth Ekechukwu
Kenneth Ekechukwu
22:00 24 May 25
Jim O'Neill
Jim O'Neill
20:16 24 May 25
Fantastic. Miguel came out on a Saturday for us, was promptly on time, and even let our cats bombard him with affection. ;) He provided us with quality service for our AC unit and addressed some of our future plans to install a whole house humidifier, furnace upkeep, etc. 10/10
phillip cummings
phillip cummings
18:07 24 May 25
Alex did a great job Very professional Couldn't ask for a better person Very knowledgeable answered all my questions I'm gonna ask for him when I decide what I'm going to do With All my plumbing work
Sal C
Sal C
16:02 24 May 25
Recently, one of my two air-conditioning systems failed to function properly. Technician Alan Ahlgard arrived to our home, immediately noted the issue and corrected the problem. Allen is an extremely knowledgeable and experienced technician and an asset to Perfect Home Services.I would highly recommend Perfect Home Services for your Heating and Air Conditioning needs. This company is committed to doing an extremely efficient job.Sal C.
Greg salter
Greg salter
15:35 24 May 25
Service crew was great took care of all out needs
Jorge Martinez
Jorge Martinez
01:50 24 May 25
The service was great, technician wise knowing his job. He performed professional as approaching to us, also did great job on the AC system.
Scott Jones
Scott Jones
00:35 24 May 25
Perfect Home Services replaced my furnace and hot water heater about 8 years ago. I have never had a problem with either, and the people they send out for seasonal checkouts have always been great as well. Jason was polite, professional, and thoroughly checked my furnace for the winter. I feel safe that I will have no problems getting through the winter. When I needed to do this job I knew it was going to be a big deal, so I searched for the best company I could find, and I did a good job!
Carol Laskowski
Carol Laskowski
23:40 23 May 25
Theo Voltaire is a "perfect" representative for Perfect Home Services. He is a very respectful & courteous technician. I felt very comfortable with his a/c checkup
Joe Baum
Joe Baum
21:45 23 May 25
DeStan was terrific in fixing our problems
JIMMY A.
JIMMY A.
19:46 23 May 25
Great customer service, and overall just a great company to work with. I highly recommend Brian and Theo, you should request for them.
Chlece Walker-Neal-Murray
Chlece Walker-Neal-Murray
16:56 23 May 25
Nicolas Hernandez was great really appreciate everything, knowledgeable and really nice. Thank you!!!
Alan Zeiner
Alan Zeiner
13:47 23 May 25
Keith showed up at the agreed time and was very professional and friendly.He got the work done and asked how the new furnace installation was working out.When I commented it was great but could use the finishing touch of some duct joint tape, he quickly took care of it.He also made sure the new thermostat was working and offered to set up its program.We were extremely pleased with his service.
Ross Frellick
Ross Frellick
21:51 22 May 25
DeStan was professional and personable. He went over and above, taking time to talk me through what was checked and what it all meant. I was notified when he was on his way. Great job!
RJ Martin
RJ Martin
21:43 22 May 25
The only reason the review doesn't have more stars is because Google will not allow. I'd give this business 10 stars if I could. This company does a stellar job from follow up to execution. There was an issue which caused a leak after new equipment install (no fault or finger to point). Not only did Perfect rectify the issue, they did it with the utmost professionalism and efficiency. This business truly embodies the meaning of putting the customer first. I'd like to publicly thank the entire team including: Paul, Micheal, Keith, and Lucy. These individuals played a key role in ensuring I spread the gospel of Perfect. It is very refreshing to know that I am valued as a customer.If you're in need of services, do not hestiate to give them a call. I will 1000% use them going forward.Huge thanks and much gratitude to the Perfect Home Services team!
Barb James
Barb James
20:16 22 May 25
Very conscientious. Pleasure to work with.
Keisha Brown
Keisha Brown
19:38 22 May 25
Destan went over and beyondTo clean my HVAC systemAnd is very informative
Joseph Fumo
Joseph Fumo
19:17 22 May 25
Tammer was a very knowledgeable and experienced Technician. Talked through his AC seasonal checkup and explained work performed. Represented Perfect HVAC professionally. Well done.
Lisa Murphy
Lisa Murphy
17:38 22 May 25
Professional, courteous, thorough.
Mark Holloway
Mark Holloway
14:23 22 May 25
Destan arrived on time was knowledgeable and friendly. Would definitely recommend and use again....
Dennis Celaya
Dennis Celaya
11:37 22 May 25
Everything was outstanding, great service and knowledge. Good team work
patrick martino
patrick martino
23:08 21 May 25
Lauri Carr
Lauri Carr
18:09 21 May 25
Perfect home service confirmed appointment and sent picture of technician. Felt very safe with Jesus He was very nice And explained everything he was doing. I did sign up for the monthly plan which covers my furnace, plumbing and electrical maintenance. I will continue to recommend them.
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