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Google Rating
4.7
Based on 4378 reviews
Perfect Home Services
Perfect Home Services
4.7
George McCarthy
George McCarthy
12:51 03 Dec 23
Nick and Tyler were terrific responsive professional .They were informative and educated me in the process.Highly recommend
Bill King
Bill King
00:06 03 Dec 23
On 2 separate times we had Perfect come out to inspect, quote and come back with in a short period of time. Some plumbing issues initially and then an AC install. Both times their people were professional, quick in their work, attentive to detail, and or questions and concerns. Very Professional.Absolutely would refer their group to family, friends, and anyone looking for their services...
Eugene Khoong
Eugene Khoong
17:57 02 Dec 23
Dominic Johnson took care of our water heater pilot lighting and got it to work. He also explained to us what to do if the water heater burning did not shut down after running for 45 min. - just call PHS and ask for a plumber to address the issue.Luckily, everything runs normal and we got our hot water back.
Cindy Rentas
Cindy Rentas
17:45 02 Dec 23
Keo is the best tech! Very friendly and very knowledgeable.
Langevin Piol
Langevin Piol
06:59 02 Dec 23
Zach Olson, the technician that did our AC Tune-Up was awesome. He's very knowledgeable and answered all of our questions and did a really great job in giving us options. We highly recommend him and would definitely be earning their business again moving forward with Perfect Home.
Arlene Jendrycki
Arlene Jendrycki
21:52 01 Dec 23
Robert Ricksecker was very good in explaining what was to be done.
Carolyn Schumacher
Carolyn Schumacher
20:57 01 Dec 23
Joe and the other employees were very professional and knowledgeable . They did plumbing work. Would recommend Perfect Home Service.
BryanFrer
BryanFrer
20:12 01 Dec 23
They were on time, professional, and thorough. I will be using them again. Brent was very thorough.
Debbie Murphy
Debbie Murphy
19:28 01 Dec 23
David work very hard to do the most efficient job for me at my house. Explained everything in detail to me so that I could understand what was going on and where the problem stem from
Sara Garcia
Sara Garcia
17:54 01 Dec 23
Is always a pleasure the they come to our home and take care of everything
Rosita Mickens
Rosita Mickens
17:51 01 Dec 23
Simply awesome job. I love Perfect Home Services. I will always use your company to serve my home. My guy, Brent is awesome 👌.
Mark Mehrer
Mark Mehrer
16:16 01 Dec 23
I've been a Perfect Homes 'subscriber' (VIP program) for a couple of years.During the past three days, four professional experts helped me make the best decision about the future of my HVAC.First, Perfect's seasonal AC check-up professional educated me in detail about my old existing HVAC, why it was repeatedly failing, and what the options were for solving the problem. I really did need to replace the whole HVAC.Second, a Perfect Homes salesman took me through the options and helped me pick the system that was best for my home.Third, and finally, Perfect Homes sent a team of two installation experts who installed the whole apparatus in just a few hours. They, too, answered all my questions so that I now thoroughly understand what was involved and what to do in the future.Everything about all their work has exceeded my expectations. Most importantly for me was their ability and willingness to answer all my questions and thoroughly explain how the HVAC works and why each of their modifications was a necessary improvement. Of course, that also shows how well they know their work, which is equally important.I never expected to actually be happy about getting a whole new HVAC system installed! But I am!Thank you all for your great work and for sharing your knowledge. You improved my future and you are appreciated!
Francis Foster
Francis Foster
15:08 01 Dec 23
Donny, our representative, demonstrated excellent mechanical knowledge which helped us select a new furnace and air conditioning system. Robert, who serviced our old system detailed the problems with out old system which warranted the purchase of a new system.
Morgan Gaus
Morgan Gaus
04:57 01 Dec 23
I have been using PHS for the last several years when my previous HVAC service owner sold their business. I immediately noticed a big difference in the professional work that PHS personnel exhibited in my semi annual maintenance. The in-depth use of taking pictures of the key components of the HVAC system made it a more productive review of potential failures and risk analysis.Recently there has been problems with the furnace due to a water leak from AC unit. This caused a crack in one of the burners. After reviewing the detailed pictures, I made the decision to replace the 11yr old Trane furnace with a new higher efficiency Carrier unit. The potential for carbon monoxide leak is not worth the risk to the family.Met with PHS estimator (Donny Stoneberg). We spent several hours going through best options of equipment that best suits my needs and is not over or under sized. Also went through the evaluation of using Aero Seal service to seal any leaks in the ducts. The house was built in 1967 and has a number of vents in the 2nd floor that have poor air flow.Once the decision was made to move forward, we were able to get installation scheduled within two days. PHS sent three technicians to the house and they promply arrived at 8am. The 3 men (Onon, Ted and Alex) briefed me on the details what was going to be done and the anticipated duration. Tarps were put down over carpeting. Materials were unloaded and transported to basement at a fast pace. The team of technicians kept me updated through the day on progress and worked at a fast pace but with focus on quality of construction.I was impressed with the attention to detail on the sheet metal work, piping, electrical and ductwork. Much higher professionalism than I have experienced with other companies in the past. Kudos to Olon, Ted and Alex on a job well done and in a timely manner. Completely satisfied.
Raymond Kaminski
Raymond Kaminski
20:15 30 Nov 23
Kieth our technician came out and did our service November 30th what a fantastic person he did awesome job with servicing our furnace and April aire very thoughtful and through job I would recommend him to anyone
rocle4c Radcliff
rocle4c Radcliff
06:00 30 Nov 23
Appointment was given promptly and manager/technician were both professional. Had a question after system was placed and the original manager came to home and personally looked into the issue.
Douglas Beneda
Douglas Beneda
20:29 29 Nov 23
David was courteous and professional. He thoroughly explained the problem and recommended alternate solutions. There was no pressure to do more than what was required to fix the problem.
Mike Neumayer
Mike Neumayer
03:03 29 Nov 23
competent and proficient installment crews
Jorge Plana
Jorge Plana
21:29 28 Nov 23
Great customer service and techitian did a great job in the last service cal 11-27-2023.The company as whole is now running 🏃🏽‍♀️ at 90% satisfaction! I hope Perfect Home Services continuous to improve and become more conssitant.
Tim Kovacik
Tim Kovacik
17:49 28 Nov 23
Steven Stell
Steven Stell
17:16 28 Nov 23
Our furnace was making the dreaded duct bang whenever it would turn off after running a heat cycle. Our Perfect Home Services technician, Larry G., was quick to diagnose the cause of the problem and then subsequently resolve our issue. We ran through the heat cycle twice and the duct bang as the end of the cycle is gone. Thanks to Larry G., and Perfect Home Services.
Alexander Aranchuk
Alexander Aranchuk
16:39 28 Nov 23
Robert Casey
Robert Casey
23:17 27 Nov 23
We continue to be very happy with Perfect Home. We had a plumbing issue and Joe, the Perfect Home tech, took care of it. Like the other techs we have had for other types of work, Joe was both personable and efficient; took the time to answer all our questions; and thoroughly explained what he was doing and why. Five stars ⭐️⭐️⭐️⭐️⭐️ for Joe! Good work at a reasonable price.
phillip abbatiello
phillip abbatiello
19:30 27 Nov 23
Professional timely great knowledgeable techs worked out real fine. I recommend them
John Bretscher
John Bretscher
18:07 27 Nov 23
Everything is good.
maria concepcion
maria concepcion
15:09 25 Nov 23
Good service, quick response, staff is well prepared. Zach is excellent.
Victoria Kim
Victoria Kim
04:32 25 Nov 23
James Pope came to service our furnace today. Great guy. Did a really nice job w the clean up and walking me through his thoughts. Appreciated him greatly.
Mary Ellen Pavlik
Mary Ellen Pavlik
00:18 25 Nov 23
Little did I know when the day started and my furnace kept turning on and shutting off and high tech thermostat blacked out that I would spend 6 hours with a hvac tech. The furnace- a top of the line Bryant should not be acting up- and especially on a day when fly granddaughter flying in the spend the weekend with her parents . Perfect home services got me an appointment at noon and the tech Richard got right on it- however the first 4-5 things tried did not eliminate the issue. The young age of the unit would not make one think a major component could fail. Richard made sure after each tweak and reset of therm and it took a few minutes after restarting for problem to occur. Finally through exhaustive testing it showed the blower motor was not holding charge correctly although it was operating- now to find a warehouse on Black Friday at 4:30 that would have one- after a few calls found one in Elgin. He drove there returned installed and all is now well. I tip my hat to him for sticking with this elusive issue- not giving up on finding part - I felt like he actually cared I needed heat tonight. Although no one wants a large bill unexpectedly especially in holiday season - along with the discounts I received for being ba VIP member. That saved me money- that I was treated so well and received real value. Richard is a gem of an employee to represent your business .
Alcides Mariano Jr
Alcides Mariano Jr
23:46 24 Nov 23
I have used Perfect Home Services several times in the past, and as always the work is well done, timely, and very professional. The kitchen sink clogged up on Thanksgiving day. The next day David Biriiac from Perfect Home Services repaired the plumbing issues we had and installed a garbage disposal. As usual we got great service at a good price.
Dave Kwarta
Dave Kwarta
22:08 24 Nov 23
Top notch service for HVAC maintenance.
Arnon Rubin
Arnon Rubin
18:59 24 Nov 23
Tech was on time very friendly and very nice did a great job. Tuned up my system, efficiently and without issues. Great job
Fierce Bone
Fierce Bone
17:38 24 Nov 23
My name is Ryan Toan. Derek from Perfect Home Services was our person. He was extremely timely, polite, knowledgeable, and professional. We would highly recommend him.
Lynn Konior
Lynn Konior
16:46 24 Nov 23
Cary Hatteberg
Cary Hatteberg
22:04 23 Nov 23
The staff was excellent and knowledgeable and met all my needs even with a custom solution. Professional and thorough. Great Job!
Betty Milan
Betty Milan
23:07 21 Nov 23
Great services very helpful and pleasant technician give a highly recommendation to Jill good service excellent conversation very pleasant, very professional, but always request for him
Rich Brown
Rich Brown
21:40 21 Nov 23
Andrew was personable and professional. He did the inspection throughly and offered easy to understand answers to my questions. I would welcome him back for my next service call. He even liked and petted my dog.
Jose Lepe
Jose Lepe
17:11 21 Nov 23
Derek was kind, courteous and respectful. After he resolved the clog toilet issue he explained other options to make sure this problem doesn't happen again. I appreciated his help. Thumbs up to Derek.
Mark Blewett
Mark Blewett
19:07 20 Nov 23
Q was very knowledgeable and professional. He explained the process of the tune up and some other things we were not aware of.
- Mocko
- Mocko
18:04 20 Nov 23
My husband signed up for the service plan with Perfect Home Services several years ago. Not really knowing anything about the mechanics in the house, having someone come in twice a year to clean and check the HVAC systems is a godsend for me. Keo Vongdy was the technician who serviced the furnace today. He was neat, competent, and very personable. He explained that although he has only been with the company for brief period of time, he has ten years of experience in the business and enjoys working with Perfect. It was an exceptionally good experience for me. Thank you Perfect Home Services and thank you Keo.
Alan Van Grinsven
Alan Van Grinsven
16:19 20 Nov 23
Linda Serrano
Linda Serrano
21:51 17 Nov 23
Alex was back to replace my heater exchange and did a fantastic job. He is very professional and explained step by step what needed to be done. I felt so comfortable and have high confidence with Perfect Home Service, I would highly recommend them. Great job Alex!!
Jenesis Shaw
Jenesis Shaw
20:17 17 Nov 23
Brent came by to do a full home inspection of our plumbing and he was great. Prompt, personable, and explained everything each step of the way. Thank you, Brent!!!
Scott Jones
Scott Jones
19:46 17 Nov 23
Perfect Home Services replaced my furnace and hot water heater about 8 years ago. I have never had a problem with either, and the people they send out for seasonal checkouts have always been great as well. Jason was polite, professional, and thoroughly checked my furnace for the winter. I feel safe that I will have no problems getting through the winter. When I needed to do this job I knew it was going to be a big deal, so I searched for the best company I could find, and I did a good job!
Leslie Anderson
Leslie Anderson
02:56 17 Nov 23
.......Alex, our technician, was probably the most courteous and professional young man to come to our home. Attention to every detail and completed our furnace check-up promptly. Thankyou so much.
Kenneth Hahn
Kenneth Hahn
22:27 16 Nov 23
James pope is a great professional tech explained everything and was very knowledgeable about his job would pefer to have him my tech always thanks
Walter Zaremba
Walter Zaremba
20:38 16 Nov 23
Zack did an excellent service
Maxine Van Wyck
Maxine Van Wyck
19:41 16 Nov 23
Everything was great
Jason Young
Jason Young
23:48 15 Nov 23
Sharon Tollner
Sharon Tollner
22:34 15 Nov 23
Very polite and concerned why there was a problem.Fixed the problem and is working fine.I would recommend Dominic again.
Jill K
Jill K
22:33 15 Nov 23
Excellent service call. Very through. Would recommend to anyone.
Emily Ellsworth
Emily Ellsworth
22:03 15 Nov 23
James Pope did a wonderful job checking my furnace today. So polite, pleasant, thorough, and a clear communicator. I’d ask for him by name!
Robert Bolero
Robert Bolero
20:10 15 Nov 23
Jeff Murley
Jeff Murley
18:21 15 Nov 23
I am a VIP member and recently had our annual furnace tune-up performed by James. As always, he was very professional. At the completion of the service, he went through everything that he did, including changing the air and humidifier filters, along with other observations and suggestions. I never feel pressured to do anything that is suggested, and he is always accommodating when I ask him to add notes to our file for future reference. I highly recommend PHS to anyone looking for a reliable HVAC company.
Jeffrey Jonen
Jeffrey Jonen
14:43 15 Nov 23
They installed a hot water heater and replaced pipes which changed our entire distribution of hot water in her house emailed and called twice and never received a response I would not use this company
Sal C
Sal C
21:23 14 Nov 23
Last month I had a terrible experience when one of two furnaces failed. Further I noticed my air conditioning over the summer was not running as efficiently as it had been over the past 16 years. Needless to say, realizing I may need to replace both systems after 16 years was not a pleasant experience.After researching HVAC companies, I contacted Perfect Home Services and was very pleased from the very beginning. Preliminary technician Eric came out to my house, scoped my furnaces, showed me the issues and where the two furnaces had failed over the past 16 years. He informed me of the options of replacing particular components of the furnace or the cost effectiveness of replacing the entire system. When I made the decision of replacing both HVAC units, Eric was very quick to set up an appointment and have both my furnace and air conditioners replaced within the week.On the day, the units were to be installed, five technicians came to my house, took out the old units and replaced them with the new HVAC system within an eight hour period. They worked quickly yet extremely efficiently. I was very pleased with the manner in which the crew took pride in their work and their neatness.I want to personally thank the following Perfect Home Services employees. From Eric who analyzed my old system and offered the best overall cost effective solution to my HVAC problem, Jackie the company dispatcher who keep me posted as to the date and time of day in which the crew was to arrive, and the crew of Perfect Home Services technicians namely Onon, Mike, ,Rene, Stephen, Kieth, and Ivan.I would highly recommend Perfect Home Services for your Heating and Air Conditioning needs. This company is top notch and committed to doing an extremely neat efficient job.Sal C.
patty Dalton
patty Dalton
18:20 14 Nov 23
He was efficient, knowledgeable, patient and friendly. He was outstanding!
Michelle Bright
Michelle Bright
17:57 14 Nov 23
We’ve enjoyed using Perfect Home Services for almost two years now. Zach O’s service today was wonderful! He really knows his stuff! He took his time explaining everything he found during his visit today. We are definitely happy customers!
Sharon Solverson
Sharon Solverson
16:16 14 Nov 23
Our service representative, Eric and his assistant Alex, were very professional, efficient, and kept us informed throughout the servicing process. We were very pleased.
David Parolin
David Parolin
16:15 14 Nov 23
Brad Kiss
Brad Kiss
00:21 14 Nov 23
Michael Ledbetter
Michael Ledbetter
22:33 13 Nov 23
patrick burrus
patrick burrus
18:32 11 Nov 23
Gary Gapinske
Gary Gapinske
13:30 11 Nov 23
Wittle Pooky
Wittle Pooky
04:41 11 Nov 23
Your guys did a great job with the vents. They explained the procedure thoroughly so we knew what to expect. They were very personable and competent. At the end they explained everything they did with the system including pictures and made sure I had no questions.
Kenny Kim (Kenny Kim Photography)
Kenny Kim (Kenny Kim Photography)
16:36 10 Nov 23
The repair technician came out, accessed the problem and came back the next day to fix the plumbing issue. Brent Brown was courteous, professional and efficient. The company also honored the warranty of the previous company this repair was done under so I am very appreciative of that as well. Will call them again for other necessary services.
reed roussel
reed roussel
21:46 09 Nov 23
Zach did a very thorough job and was very professional
Kyle Clauss
Kyle Clauss
19:29 09 Nov 23
Zach was punctual, polite and helpful.
Clint Scribble
Clint Scribble
22:03 08 Nov 23
Well done again...
Jeordano Martinez
Jeordano Martinez
21:20 08 Nov 23
Another Excellent service by excellent technicians! Not only are they amazing and thorough in their work, they are also personable and fun! Highly recommended
Wayne Blouzdis
Wayne Blouzdis
12:24 08 Nov 23
I can highly recommend this company and the way the furnace and air conditioning were installed. The installers were very good. As they worked and when they finished any questions we had were answered by them. They were careful in our home and cleaned up when done. This is the way that I feel about how these installers did the work at my home. I will now have a good furnace and air to meet the weather conditions.
Theresa Hawkins
Theresa Hawkins
20:44 07 Nov 23
Eric is fantastic! Very helpful and super informative and explained everything in simple terms for me to understand made the whole process easy. Definitely reccomend
John Sprawka
John Sprawka
16:16 07 Nov 23
Gary Sibio
Gary Sibio
10:02 07 Nov 23
Josh Houchin
Josh Houchin
21:08 06 Nov 23
Great warranty service
Jan Sheldon
Jan Sheldon
16:04 06 Nov 23
Warranty call that assessed my problems at no charge
Linda Downes
Linda Downes
15:46 06 Nov 23
Furnace check as well as checking furnace filter. Very good service.
June Porter
June Porter
01:57 06 Nov 23
Terrence J Pollard
Terrence J Pollard
15:03 04 Nov 23
Eric knew his stuff about heating/AC and was very professional and gave me info on my systems that I did not know before he serviced them. Very happy with PH Services and will stay on their maintenance plan as long as I own this home.
Kevin Zebell
Kevin Zebell
20:22 03 Nov 23
Todd and his work mate were extremely nice professional and helpful not only from diagnosis to the repairs needed but coming into my home and preforming an excellent job and service.
John Wood
John Wood
19:16 03 Nov 23
Joe responded to a service call for a tankless water heater that wasn't heating properly. There were no error codes to help identify the problem, so this required a fair amount of investigation to pinpoint the problem. Joe was meticulous in doing a full diagnostic examination of the heater and was successful in getting it fully functional. Very personable and professional throughout the service call.
STEVE STERNER
STEVE STERNER
18:25 03 Nov 23
Zach O. performed my winter tune up on my properties. Always good communication from Perfect n their techs re times. Zach was that rare combination of FTF interpersonal and technical skills. He well explained results of the tune ups and offered additional services n upgrades which could be beneficial to my HVAC. Once again very pleased w/ Perfect and outstanding techs like Zach.
Anna B.
Anna B.
13:01 03 Nov 23
William Denwood
William Denwood
01:51 03 Nov 23
Truly impressive! Your representative was super and he knew his details thoroughly. It was because of him that I went with the M.A. package. Also, a great guy!
Thomas McManus
Thomas McManus
22:11 02 Nov 23
Diane DeMers
Diane DeMers
18:52 02 Nov 23
Our furnace stopped working when the weather became quite cold. The problem was that an internal valve was stuck and not allowing the gas to flow to fuel the furnace. Andrew Bland came out and fixed it quickly. He was very professional and respectful. Thank you Andrew for your good work!
Robert Steinberger
Robert Steinberger
18:34 02 Nov 23
Brent Brown was friendly, professional & very knowledgeable. His inspection of our plumbing system was thorough and left us with good advice on things to consider going forward.
Cillian ODonovan
Cillian ODonovan
17:17 02 Nov 23
Not trustworthy. Perfect Home bought out my previous hvac company, so I paid them to come out to do a furnace inspection (we have 2). Turns out both furnaces had broken heat exchangers and were unsafe. Ok, furnaces are old, so I asked for them to give me a quote on new ones. Paid the technician, he told me the sales guy would be here later today.Sales guy comes, typical sales routine. Talks about his dogs, his baby, shows me baby video, buying his new home, remodeling his kitchen, real friendly guy. Lots of chuckling about dad jokes and compliments on my house. Goes into the basement, takes measurements, comes back to talk about my needs. Asks whether I want air duct cleaning, new air conditioner, new thermostats, all that. I told him to give me a quote for different options and I’ll take a look. Eventually he slides over an iPad with four different options, ranging from like 17k to 30k or something. The four different options had bullet points of info, but didn’t explain much. He said what do you think? I thanked him for putting this together and asked him to send me an email with the options to review. I asked about their schedule for install, and he said they could be here Monday (this was Friday.) I told him I’d let him know Monday afternoon, as I had another company coming out Monday to give me a quote. Well, his demeanor did a total 180. He looked at me, and asked why I felt the need to get another company’s estimate? Mind you, this was the first time I ever used this company, I had no trust or connection with them built up as a customer. I said well, obviously, this is a huge purchase, wouldn’t anyone get a second company to give their quote? He packed up his stuff and was out the door in less than 5 seconds after schmoozing me for more than an hour.Amazingly unprofessional and just sketchy. Had another, highly-recommended company come out and give me a straightforward quote for the two furnaces (including two new whole home humidifiers and two new thermostats) that came out to a few grand less than Perfect Home’s bare bones estimate.They never did email the quote. Run, far and fast from Perfect Home. They’re looking for people to scam.
David White
David White
03:46 02 Nov 23
James brought forth a congenial, professional and comprehensive examination of my heating system. No pressure, just a reasonable presentation of the situation.
Anthony DAnza
Anthony DAnza
18:42 01 Nov 23
Very professionalAnswered questionsCleaned up after instalationAdjusted heat controls onThemostat
Michael Stavola
Michael Stavola
17:08 01 Nov 23
Roy Szarafinski
Roy Szarafinski
23:08 31 Oct 23
We were so appreciative of all that our tech Zack Olson did for us. Our blower on the furnace went out and Zack took the time to find out if the part was still under warranty. He found out it was and saved us a bundle. Zack is absolutely a great representative of Perfect Home services and deserves the Lou Manfedini badge of excellence.
Mark G
Mark G
15:34 31 Oct 23
Very professional and knowledgeable!! The guy they sent was a guy a pro.
Denise Gordon
Denise Gordon
17:31 30 Oct 23
Did a great job fixing my furnace
Tom Thunder
Tom Thunder
17:14 30 Oct 23
Susan
Susan
15:17 30 Oct 23
Although I called early Saturday, and had no heat, I did not have a technician come out until Monday. Super frustrating. But, the five star rating is because on Monday morning I received multiple calls, service was prompt, and Robert my technician was very nice.
Andrew Kowalsky
Andrew Kowalsky
16:34 29 Oct 23
Charlene Nicolette
Charlene Nicolette
21:33 27 Oct 23
Over all good experience friendly and knowledgeable technicians both Steve and Martin are great
Debasish Chatterjee
Debasish Chatterjee
17:55 27 Oct 23
Lester Van Zandt
Lester Van Zandt
00:17 27 Oct 23
This place is the best if you want your furnace cleaned at a decent price and quality performance the tech they sent out was fantastic and took the the time to do a great job
Robert Sparacio
Robert Sparacio
19:33 26 Oct 23
Great service
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